Frequently Asked Questions

Send money online
How do I send money online? How do I complete my first money transfer online in India? Why was my identity not verified? View all questions →
Send money to businesses, colleges, universities
What details do I need to provide when sending money to a business entity? Can I pay for overseas education online? What is a payment reference number? View all questions →
Receive money
How do I receive money in India? What documents can I use to pick up money in India? How much money can I pick up in India? View all questions →
Consumer protection
Introduction to consumer protection Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union emailed me. What should I do? View all questions →
Registration
How do I register online in India? Does it cost anything to register for online services in India? Who can register and send money online? View all questions →
Tax collected at source (tcs)
What is Tax Collected at Source (TCS)? When has TCS come into effect? What is Liberalized Remittance Scheme (LRS) of RBI? View all questions →
Western Union® agent locations
Who are Western Union® agents? How can I find a Western Union® agent location in India? Can I send money from an agent location in India? View all questions →
Covid-19
Is Western Union open for business? I cannot pick up my money transfer because no agent locations are open due to COVID-19. If I can’t pick up my money transfer, what will happen to my money? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send money
What if I don’t have a payment reference number? What details do I need to provide when sending money to a business entity? How much money can I send online to a company or an institution? View all questions →
Registration and profile settings
How can I delete my Western Union profile? How can I change or update my WU profile? How do I change my profile privacy and marketing settings? View all questions →
Help with current and past transfers
If I sent money to a bank account, how can I check my transfer status? Who can check the status of a money transfer? When I send a money transfer, will my receiver get a notification? View all questions →
Identity verification
Why do I need to verify my identity when sending money online? Does Western Union need to verify my identity? How long will it take to verify my identity? View all questions →