Frequently Asked Questions

Western Union® agent locations

Who are Western Union® agents?

They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

How can I find a Western Union® agent location in India?

Finding an agent location in India is easy, just select our agent locator tool.

Can I send money from an agent location in India?

Money transfers from agent locations in India are not available.

Can I pick up money at any time at an agent location?

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends. Finding an agent location in India is easy, just select our agent locator tool.

How does a Western Union agent pay out a money transfer?

Money transfers will generally be paid in cash. Other restrictions may apply. Please contact a Western Union agent to get more information about restrictions or call Western Union’s Customer Care toll free number 1-800-102-7111 available from 9:00 am to 9:00 pm IST from Monday to Sunday, if calling from outside India, please dial +91-73-148-19855, or send an email to wu-indiacsc@westernunion.com.

How to become a Western Union ® agent?

If you are interested of becoming one of our agents, please visit our become an agent information page.