Frequently Asked Questions

If your loved ones sent you money directly to your bank account, you don’t need to do anything, the money will be automatically deposited.⁴ If your loved ones sent you money for pick up in person, please visit the nearest agent location.

You need to present any government-issued ID⁵ to pick up money at a Western Union agent location in India. If your name has changed due to marriage or gazette notification, do not forget to bring your marriage certificate or Gazette notification indicating your change of name.

As per government requirement you can receive up to $2,500 USD (or its INR equivalent) per transfer.
Maximum cash payout for all Indian nationals is 50,000 INR; Payouts over 50,000 INR will be paid by local crossed cheque only. Under exceptional circumstances, foreign nationals with Tourist VISA could get over 50,000 INR in cash.
You can only receive a maximum of 30 transfers per year.

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – tracking number) found on the transfer’s receipt.

You can receive money within the operational hours of our agent locations. You can check times of operation online.

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province