Frequently Asked Questions

To delete your Western Union profile, please contact Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial 91-73-147-87211), or send an email to wu-indiacsc@westernunion.com.

You can change or update your WU Profile information from the Profile overview tab after you log in to wu.com.

After your profile is verified you cannot change your name, last name, date of birth and nationality. If you need to change this information after your profile is verified, please contact Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm. Indian time from Monday to Sunday (if calling from outside India, please dial 91-73-147-87211), or send an email to wu-indiacsc@westernunion.com.

1. On the website, log into your Western Union profile.
2. Click the Menu icon and select Settings from the dropdown.
3. In the Information sharing section, select the check box.
4. Select Save changes.

To log into your Western Union profile, please follow the steps below:

1. Select Log in.
2. Enter your registered email address and password.
3. Choose Continue or Log in to proceed.

If you forget your password, you can reset it by choosing Forgot password.

To add a new payment method, please follow the steps below: 

On our website: 

1. Log into your profile.
2. Go to the Payment preferences section.
3. Select Add new credit or debit card. To add a bank account, choose Bank accounts and log into your bank account online.
4. Enter your card or bank account information and select Save.

On our mobile app: 

1. Log into your profile.
2. Select Profile from the menu.
3. Select Payment options.
4. Add a new debit card, credit card, or a new bank account.

¹ Credit card issuer may charge an additional fee and other associated interest charges. Use a debit card to avoid these charges.

You can change your password on the Profile Overview page after logging in. Please select Edit profile from the right-side menu and choose the change your password option.

Anyone who meets the following criteria can send money online through wu.com in India:

• Residents with a valid PAN card and address proof.
• You must be at least 18 years old.
• You must accept our terms and conditions.
• You must have a valid email address.
• You must have a valid phone number.
• You must have a bank account in India.

You can only register once with your email ID.

No, it’s free to register for our online services in India.

Your username is your email address.

If you forgot your password, you can select the Forgot password option and a new password will be sent to your email.

If you repeatedly entered your details incorrectly and your profile gets locked, please try log back in to your profile after 30 minutes or contact Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial 91-73-147-87211), or send an email to wu-indiacsc@westernunion.com.

If you are a new user, you can register with Western Union via our website or mobile app.

Steps to register on our website or app:

1. Select Join now.
2. Enter the required details.
3. Verify your email address.
4. Log into your new profile.

If you have any questions while registering, please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial 91-73-147-87211), or send an email to wu-indiacsc@westernunion.com.