Frequently Asked Questions

Registration

How do I register online in India?

Registration is required for sending money abroad online from WU.com. Complete the profile registration form on wu.com and follow these steps:

  • You will be asked to provide your full name, your complete Indian address (the same as on your government-issued ID), a phone number, email address, country of birth, date of birth, annual income, occupation, nationality and PAN card number.
  • Visit any Yes Bank branch near you with your PAN card and a proof of address to complete your one-time profile verification. You can also opt for an online verification (e-KYC) by providing your Aadhaar card number online.
  • Once your profile is successfully confirmed, you will be able to send money online to a receiver’s bank account.

If you have any questions while registering, please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial +91-73-148-19855), or send an email to wu-indiacsc@westernunion.com.

Does it cost anything to register for online services in India?

No, it’s free to register for our online services in India.

Who can register and send money online?

Anyone who meet the following criteria can send money online through wu.com in India:

  • Residents with a valid PAN card and address proof.
  • You must be at least 18 years old.
  • You must accept our terms and conditions.
  • You must have a valid email address.
  • You must have a valid phone number.
  • You must have a bank account in India.

How many times can I register?

You can only register once with your email ID.

How can I change or update my WU profile?

You can change or update your WU Profile information from the Profile overview tab after you log in to wu.com.

After your profile is verified you cannot change your name, last name, date of birth and nationality. If you need to change this information after your profile is verified, please contact Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm . Indian time from Monday to Sunday (if calling from outside India, please dial +91-73-148-19855), or send an email to wu-indiacsc@westernunion.com.

What do I do if I forget my username or email, password, or repeatedly entered my details incorrectly?

Your username is your email address.

If you forgot your password, you can select the Forgot password option and a new password will be sent to your email.

If you repeatedly entered your details incorrectly and your profile gets locked, please try log back in to your profile after 30 minutes or contact Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial +91-73-148-19855), or send an email to wu-indiacsc@westernunion.com.

What do I do if I want to change my login information like password or email address?

You can change your password on the Profile Overview page after logging in. Please select Edit profile from the right-side menu and choose the change your password option.

How can I delete my Western Union profile?

To delete your Western Union profile, please contact Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial +91-73-148-19855), or send an email to wu-indiacsc@westernunion.com.