Frequently Asked Questions

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online. 

Yes, before making your first online money transfer, you will need to verify your identity.

Once you have successfully registered online, you will be asked to visit any Yes Bank branch near you to verify your identity in person. You can also opt for an online verification (e-KYC) by providing your Aadhaar card number online.

It will take 1-2 working days to verify your identity if you go to a Yes Bank branch to submit documents. If you opt for online verification (e-KYC), your verification will be done instantly.

Please present a valid identification document along with your PAN card at any Yes Bank branch during your verification process.

Acceptable ID documents are: passport, voter ID card, driver’s licence or Aadhaar card.

You can visit any Yes Bank branch nearest to you, to verify your profile in person.