Frequently Asked Questions

If you cannot locate the payment reference number, you can provide the MTCN (Money Transfer Control Number) to the receiver to reconcile the payment.

When adding a business entity (non-individual) as a beneficiary, you will need to provide the following details:

• Beneficiary name
• Bank account number
• Bank name
• Bank routing number/SwiftBIC (or equivalent)
• Address¹
• Contact number¹
• Email address¹
• Payment reference number

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial 91-73-147-87211), or send an email to wu-indiacsc@westernunion.com.

Once your verification is completed, you will be able to send online the INR equivalent of up to 10,000 USD per transfer for education, or up to 5,000 USD per transfer for other purposes.

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial 91-73-147-87211), or send an email to wu-indiacsc@westernunion.com.

This limit applies to all overseas transfers sent via Western Union or any other service used.

You can send money with Western Union:

• Online using our website or the Western Union mobile app.
• In person at a Western Union agent location.

Online using our website or the Western Union mobile app

To send your first money transfer¹ with Western Union, create a profile on our mobile app or website.

1. Log into your Western Union profile or register if you are a new user.
2. Select Send money.
3. Select the receiver’s country and enter the amount and currency.
4. Select how your receiver would like to get the money:

• • Cash pickup
  • Bank account deposit
  • Mobile wallet  

5.       Choose your payment method²: 

• • Credit³ or debit card
  • Bank account
  • Cash at a Western Union location
  • Mobile wallet

6.       Review the transfer summary

7.       Select Submit.

Tips:

• Service availability may be different for each receiver’s country⁴.
• You can add or delete the details of your receivers in your profile.
• You have the option to resend the same amount to your receivers.

At an agent location or in-store

If you want to send money in person, visit a Western Union agent location and pay via cash or a debit card⁵. 

If you want to send cash, you can still start your money transfer online with our pay in-store service to save time and then pay in cash at one of our agent locations. 

To pay in-store:

1. Log into your Western Union account on westernunion.com or the Western Union app.
2. Select Pay in-store.
3. Go to a nearby agent location and provide your phone number and pay to complete the money transfer.

You can check the status of your money transfer using our Track a transfer service.

¹ You must be at least 18 years old to send or receive money with Western Union. 

²The payment and receiving methods are different for each country.

³Card-issuer cash advance fee and related interest charges may apply. Use a debit card to avoid these fees and charges.

⁴We might ask you to verify your identity depending on the service, send amount and the receiver country.

⁵ This service is available only at some agent locations.

When sending money to a company or an institution, the countries you can send money to are¹:

United Kingdom, Australia, Singapore, France, Germany, Ireland and Italy.

An online money transfer can only be cancelled if it has not been paid out to the receiver in the destination country. You can cancel the transfer if its status is not shown as CANCELED or DELIVERED online. Check the status of your transfer.

Note that you can get a full refund if you cancelled the transfer before it’s paid out to the receiver.

Yes, you can pay for your education online if you are paying for examination fees, school or university abroad. Please select beneficiary type as non-individual, provide the beneficiary/college’s details and choose education as the purpose of transfer.

Please note that you can fund the transfer only from individual savings account. Payment from current account and joint savings account is not accepted.

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial 91-73-147-87211), or send an email to wu-indiacsc@westernunion.com.

Please refer to “Where can I send money online through wu.com India?” for more information on the list of countries available to send money online.

You can send money online for the following purposes:

• Overseas education: payment to universities, institutions for college fees and entrance exams.
• Business travel and payment to overseas tour operators, hotels, travel agents.

A payment reference number is important to identify the sender. Once you initiate a money transfer successfully it will be displayed on your screen. The payment reference number will have to be added in the remarks/narration field while sending money online to Western Union’s account.

For example, a student paying to an overseas university will have to provide his enrollment no. or student ID for the university to reconcile his payment.

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial 91-73-147-87211), or send an email to wu-indiacsc@westernunion.com.

Yes, you can pay for your personal or business international visit by sending money to your tour operators, hotels, travel agents etc. Please select beneficiary type as non – individual, provide beneficiary/hotel’s details and choose business travel as the purpose of transfer.

Please note that you can fund the transfer only from individual savings account. Payment from current account and joint savings account is not accepted.

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial 91-73-147-87211), or send an email to wu-indiacsc@westernunion.com.