Frequently Asked Questions

Send money to businesses, colleges, universities

What details do I need to provide when sending money to a business entity?

When adding a business entity (non-individual) as a beneficiary, you will need to provide the following details:

  • Beneficiary name
  • Bank account number
  • Bank name
  • Bank routing number/SwiftBIC (or equivalent)
  • Address2
  • Contact number2
  • Email address2
  • Payment reference number

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial +91-73-148-19855), or send an email to wu-indiacsc@westernunion.com.

Can I pay for overseas education online?

Yes, you can pay for your education online if you are paying for examination fees, school or university abroad. Please select beneficiary type as non-individual, provide the beneficiary/college’s details and choose education as the purpose of transfer.

Please note that you can fund the transfer only from individual savings account. Payment from current account and joint savings account is not accepted.

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial +91-73-148-19855), or send an email to wu-indiacsc@westernunion.com.

please refer to “Where can I send money online through wu.com India?” for more information on the list of countries available to send money online.

What is a payment reference number?

A payment reference number is important to identify the sender. Once you initiate a money transfer successfully it will be displayed on your screen. The payment reference number will have to be added in the remarks/narration field while sending money online to Western Union’s account.

For example, a student paying to an overseas university will have to provide his enrollment no. or student ID for the university to reconcile his payment.

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial +91-73-148-19855), or send an email to wu-indiacsc@westernunion.com.

Where can I send money online through wu.com India?

When sending money to a company or an institution, the countries you can send money to are3:

United Kingdom, Australia, Singapore, France, Germany, Ireland and Italy.

Can I pay for my international travel online?

Yes, you can pay for your personal or business international visit by sending money to your tour operators, hotels, travel agents etc. Please select beneficiary type as non – individual, provide beneficiary/hotel’s details and choose business travel as the purpose of transfer.

Please note that you can fund the transfer only from individual savings account. Payment from current account and joint savings account is not accepted.

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial +91-73-148-19855), or send an email to wu-indiacsc@westernunion.com.

 

For what purposes can I send money online when sending to a business entity?

You can send money online for the following purposes:

  • Overseas education: payment to universities, institutions for college fees and entrance exams.
  • Business travel and payment to overseas tour operators, hotels, travel agents.

How much money can I send online to a company or an institution?

Once your verification is completed, you will be able to send online the INR equivalent of up to 10,000 USD per transfer for education, or up to 5,000 USD per transfer for other purposes.

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial +91-73-148-19855), or send an email to wu-indiacsc@westernunion.com.

This limit applies to all overseas transfers sent via Western Union or any other service used.

What if I don’t have a payment reference number?

If you cannot locate the payment reference number, you can provide the MTCN (tracking number) to the receiver to reconcile the payment.

How can I cancel my online money transfer after it was sent?

An online money transfer can only be cancelled if it has not been paid out to the receiver in the destination country. You can cancel the transfer if its status is not shown as CANCELED or DELIVERED online. Check the status of your transfer.

Note that you can get a full refund if you cancelled the transfer before it’s paid out to the receiver.