Frequently Asked Questions

Send money online
Can I send money online with Western Union? How do I complete my first online money transfer in Argentina? How do I pay for my online money transfer? View all questions →
Send money
What are Western Union® agent locations? How do I find a Western Union agent location? How do I send money from an agent location? View all questions →
Track a transaction
How can I find out the status of my money transaction? How can I find out if my money transaction has been received? How can I find out if the money is available for me to pick it up? View all questions →
Receive money
How do I pick up a money transaction? How can I find out if a money transaction is ready for pickup? How does Western Union pay out money transactions? View all questions →
Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? I received a suspicious email from someone claiming to be Western Union. What should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Covid-19
Is Western Union open for business? I cannot pick up my money transaction because no agent locations are open due to COVID-19. Is it true that paper money can spread Coronavirus? View all questions →
My WU℠ loyalty program
What are the benefits of My WU℠ loyalty program? How can I redeem My WU℠ points? How can I earn My WU℠ points? View all questions →
Help with transfers
How can I find out if my money transfer has been received? How can I find out the status of my money transfer? Why my money transfer status is on hold? View all questions →