Frequently Asked Questions

To know if your money transfer has been received, select Track transfer from the top menu at westernunion.com or through our Western Union app, then enter your receiver’s name and the tracking number (MTCN) for the transfer.

To know the status of your money transfer, select Track transfer from the top menu at westernunion.com or through our Western Union app, then enter the tracking number (MTCN).

There are a few reasons why a money transfer might be on hold. If it’s been less than 30 to 40 minutes since you completed it, it may not be fully processed yet. Please wait a few more minutes and then check the status again.

Sometimes we need to confirm the sender’s identity before we can process a money transfer. If this is the case, we’ll send the sender an online web receipt and an email asking them to call us. Once we’ve confirmed the sender’s information, the transfer will be completed and the receiver will be able to pick up the money.

To know if your money transfer is ready for pick up, select Track transfer from the top menu at westernunion.com or through our Western Union app, then enter your sender’s name and the tracking number (MTCN) for the transfer.

To know if your money transaction has been paid, just select track transaction on top of any page at westernunion.com then enter your receiver’s name and the tracking number (MTCN).