Frequently Asked Questions

You can receive money in cash or in your bank account.

To pick up a money transaction in cash:

1. Visit an agent location.
2. Provide the agent with the correct tracking number (MTCN), your sender’s full name, the country where the money was sent from and expected amount.
3. Give the agent the original government-issued ID and its photocopy, along with the tax identification number (CUIL/CUIT/CDI) if you are an Argentinian citizen.
4. Review and sign the receipt.
5. The agent will give you the money and a copy of the receipt.

Find out more about receiving money at an agent location

To collect a money transfer into your bank account:
You can ask the sender to transfer the money directly to your bank account in Argentina. When sending the money, he/she must inform the details of your bank account (bank name, CBU number and CUIL), as well as your email and contact number. With this information, we will send an email to your mailbox so that you can complete an online registration process that will be valid for 15 months. To complete your registration, you can go also to this link.

Receive money into Pago Fácil App:
If the sender has already sent you the money, but did not share your bank account information, you can receive the funds in Pago Fácil App without having to visit a store. You only need to inform your MTCN number, and the funds will be deposited as an available balance to pay bills, make purchases in with QR code, make transfers to bank accounts or other wallets, or even withdraw cash at Pago Fácil – Western Union network. If you have not yet registered for Pago Fácil App, you can download it here.

To know if your money transaction is ready for pickup or has been paid, just select track transaction from the top of any page at westernunion.com, then enter your receiver’s name and the tracking number (MTCN).

You can receive your money transaction in cash at an agent location, or you can ask your sender to transfer the money directly to your bank account in Argentina. When sending the money, the sender should inform your bank account details (bank name, CBU number and CUIL) as well as your email and contact number. With this information, we will send an email to your mailbox so that you can complete an online registration process that will be valid for 15 months. To complete your registration, you can go also to this link.

Receive money into Pago Fácil App:
If the sender has already sent you the money, but did not share your bank account information, you can receive the funds in Pago Fácil App without having to visit a store. You only need to inform your MTCN number, and the funds will be deposited as an available balance to pay bills, make purchases in with QR code, make transfers to bank accounts or other wallets, or even withdraw cash at Pago Fácil – Western Union network. If you have not yet registered for Pago Fácil App, you can download it here.

If you receive a money transfer directly into your bank account for the first time, you must complete an online registration process within 90 days of getting it. This registration will be valid for 15 months.

Also, if you receive 2 additional transactions within that 90-day period (a total of 3 transactions), you will need to register before you can pick up the fourth transaction.

To complete your registration, we will contact you by email within 24 hours after the money transaction was sent, at the email provided by your sender. You will be asked to provide additional information on an online form you can find at this link.

Here’s how to pick up a money transfer:

1. Visit an agent location.
2. Provide the agent with the correct tracking number (MTCN), your sender’s full name, the country where the money was sent from, and the expected amount.
3. Give the agent the original government-issued ID and its photocopy, along with the tax identification number (CUIL/CUIT/CDI) if you are an Argentinian citizen.
4. Review and sign the receipt.
5. The agent will give you the money and a copy of the receipt.

Find out more about receiving money at an agent location.

You can receive your money transfer in cash at an agent location, or you can ask your sender to transfer the money directly to your bank account in Argentina. The sender should enter your bank account details (bank name, CBU number, and CUIL) at the moment of sending the money.

If you want the money to be transaction directly to your bank account after it has been sent for a cash payout, please send an email to depositoacuenta@wu.com indicating your full name, tracking number (MTCN), and your government-issued ID number.

If it is your first time receiving money into your bank account, you will need to complete a one-time registration process to provide additional information by visiting: www.e-pagofacil.com/APN/declaracion.php

To know if your money transfer is ready for pickup or has been paid, just select track transfer from the top of any page at westernunion.com, then enter your receiver’s name and the tracking number (MTCN).