Frequently Asked Questions

To know the status of your money transaction, select Track transaction from the top menu at westernunion.com or through our Western Union app, then enter the tracking number (MTCN).

To know if your money transaction has been received, select Track transaction from the top menu at westernunion.com or through our Western Union app, then enter your receiver’s name and the tracking number (MTCN) for the transaction.

To know if your money transaction is ready for pick up, select Track transaction from the top menu at westernunion.com or through our Western Union app, then enter your sender’s name and the tracking number (MTCN) for the transaction.

There are a few reasons why a money transaction might be on hold. If it’s been less than 30 to 40 minutes since you completed it, it may not be fully processed yet. Please wait a few more minutes and then check the status again.

Sometimes we need to confirm the sender’s identity before we can process a money transaction. If this is the case, we’ll send the sender an online web receipt and an email asking them to call us. Once we’ve confirmed the sender’s information, the transaction will be completed and the receiver will be able to pick up the money.