Frequently Asked Questions

Western Union services are for anyone who needs to send or receive money quickly. From travelers, people supporting friends or relatives abroad, to business people who need to make faster international transfers.

They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Finding an agent location in Singapore is easy, go to our agent locator tool.

Once you get to our agent location, you will be asked to provide the following:

• Your receiver’s first name and surname.
• The exact amount you wish to send, plus the applicable fees.,
• The country you are sending to.
• A valid government-issued ID.

Your money will be available in minutes to your receiver after the transfer is completed.

You need to present any official government-issued ID such as: a valid National Registration Identity Card (NRIC) or a driver’s license. If you are a foreigner in Singapore, you will need to present a Foreign Identity Number (FIN), a work permit issued in Singapore or an international passport .

Acceptable IDs are subject to the banking laws and regulations of Singapore.

You can send any amount at an agent location in Singapore.  However, for some transfers, you may have to provide additional information or documentation.

Money transfers will generally be paid in cash, as well as directly to a receiver’s bank account or mobile phone if the service is available.

Other restrictions may apply.

To get more information about restrictions, contact a Western Union agent or Customer Care at +65 6336 2000 or chat with us.

Note: English and Mandarin Customer Care representatives are available from 8am to 12am.

You can check your transfer status online, all you need is the sender’s name and the Money Transfer Control Number (MTCN) printed on the sender’s receipt.

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent locator tool.