Frequently Asked Questions

You need to present any official government-issued ID such as: a valid National Registration Identity Card (NRIC) or a driver’s licence. If you are a foreigner in Singapore, you will need to present a Foreign Identity Number (FIN), a work permit issued in Singapore or an international passport .

Acceptable IDs are subject to the banking laws and regulations of Singapore.

Currently, receiving money online is not available. For other options please check our Receive money page.

You can got to track a transfer on the homepage at wu.com or on the Western Union app. Then type in the sender’s name and MTCN (Money Transfer Control Number). We will then update you on the latest status of your money transfer. Check your money transfer status now.

If you have any questions, contact Customer Care at +65 6336 2000 or chat with us.

Note: English and Mandarin Customer Care representatives are available from 8am to 12am.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• Your name and address.
• Your sender’s full name.
• The country where the money was sent from.
• The exact amount that was sent.
• The tracking number (MTCN – Money Transfer Control Number)

Acceptable IDs are also required.

For more information, contact a Western Union agent or Customer Care number at +65 6336 2000 or chat with us.

Note: English and Mandarin Customer Care representatives are available from 8am to 12am.

Money transfers will generally be paid in cash, as well as directly to a receiver’s bank account or mobile phone if the service is available.

To get more information about restrictions, contact a Western Union agent or Customer Care at +65 6336 2000 or chat with us.

Note: English and Mandarin Customer Care representatives are available from 8am to 12am.

All fees are paid by the sender. Receiving money is free of charge.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

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⁴ We might ask your receiver to provide additional details for identity verification.