Frequently Asked Questions

Consumer protection

What can I do to help protect myself from fraud?

To learn more about how to protect yourself from fraud, visit our Fraud Awareness page and check out the Fraud Resource Center.

You can find educational videos and descriptions of common scams that you should be aware of.

How can I report fraud?

If you believe you’re a victim of fraud, call the Western Union Fraud Hotline at 1-800-448-1492. You can also forward any suspicious emails to spoof@westernunion.com.

Visit our Fraud Awareness page for more information.

How can I file complaint?

For information on filing a complaint, click  here.