Frequently Asked Questions

If you’re already registered with Western Union, you do not need to create a separate account for the wallet. Simply do the following:

1. Log into your Western Union profile.
2. Select Get a wallet
3. Follow the instructions to complete the registration.

Once you have entered the required information, your wallet will replace your existing Western Union profile.

To sign up for the Western Union wallet, you’ll need to enter the following details as they appear in your government-issued ID:

• Your first and last name
• Your Social Security Number or Individual Taxpayer Identification Number (ITIN)
• Your date of birth
• Your address

You’ll also need to verify your identity with one of the following:

• Your passport
• Your driver’s license
• Your national ID
• Your Instituto Federal Electoral (Mexico)
•  Your Matricula Consular (Mexico)

After  you have added money to your wallet, you can send money to a bank account, for cash pickup, to another Western Union wallet, or any other delivery  method available in the selected receiver’s country. To send money, just select Send at the bottom of the screen, Quick Send or tap one of your contacts and follow the instructions to complete your transaction. 

When you open a Western Union wallet, you will be issued a separate, but linked, card account and a Western Union Visa Card (which accesses the card account. The card account will be linked to your wallet and when you use your Western Union Visa Card, funds will be transferred from your Western Union wallet to the card account to fund the card transaction. 

With your Western Union Visa Card, you will be able to shop everywhere Visa debit cards are accepted (e.g., online or in store) and withdraw cash from supported ATMs. 

The separate, but linked, card account and the Western Union Visa Card are issued by our bank partner, Pathward^®, National Association.

No, you do not earn interest on your wallet balance.

When you sign up for the premium wallet you can add up to 5 currencies from the below list.  The premium wallet subscriptions costs $4.99/month and comes with other benefits listed on our website here. Additional currencies can be added to your premium wallet for $1/month per currency. 

• USD (US Dollars)
• MXN (Mexican Peso)
• PHP (Philippine Peso)
• Pakistani Rupee (PKR)
• JMD (Jamaican Dollars)
• COP (Colombian Peso) 
• EUR (Euro)
• CAD (Canadian Dollars)
• TRY (Turkish Lira)
•  GBP (Pound Sterling)

When you sign up for a Western Union wallet you will receive a free* virtual Western Union Visa Card automatically. Subject to applicable fees, physical cards are available on request at any time through the Website, App, or by contacting our customer care team. 

The virtual and physical cards are both funded in the manner described above but without the physical card you won’t have access to certain wallet features, like making in store purchases or ATM withdrawals. 

* While this feature is free, other fees may be associated with the card. See Cardholder Agreement for details.

When you add 100 USD or more for the first time to your wallet, you’ll get a 5 USD bonus. The bonus will automatically be added to your wallet.