Frequently Asked Questions

The Western Union Prepaid Visa card is a reloadable prepaid card offered directly by Western Union. You can use it everywhere Visa debit cards are accepted.
You can use your card to shop online or in-store, and to withdraw cash from ATMs and from Western Union-Pago Fácil network. The card is available in physical form at selected Western Union agent locations.

Easy access to a Visa Prepaid Card account without opening a bank account.
No credit check, hidden fees or minimum balance required.
You can load funds easily to your prepaid card at all Western Union-Pago Fácil agent locations nationwide.
Shop online or in-store, anywhere and anytime.
Withdraw cash at Western Union-Pago Fácil agent locations and ATMs. Create your PIN for secure ATM withdrawals or generate your token to withdraw money at our locations.
Manage your Prepaid Card and track your transactions on our website.
More convenient and safe than carrying large amounts of cash.

In-store at selected Western Union agent locations. You can find the nearest agent location by using our agency locator and filtering the option “Prepaid Services”.

Your card is active when you receive it.
Only replacement cards require activation.

To activate replacement follow these steps:

1. Log into your Western Union Prepaid Visa card account.
2. Go to your dashboard.
3. Choose the card and select Activate Card now.

The card has no maintenance fees.
There is no fee to reload your card either, meaning it’s free.
A transaction fee of 2,000 argentine pesos will apply to ATM withdrawals.

If you’ve received a Western Union money transfer or you have cash, you can visit any agent locations and ask for a top-up.

If you add money to your Prepaid Card with cash, the money will be available in minutes.

Daily cash-in limit: ARS 11,250,000 (Argentine pesos)
Daily cash-out limit: ARS 1,500,000 (Argentine pesos)
Monthly accumulated cash-in limit: ARS 11,250,000 (Argentine pesos)
Monthly accumulated cash-out limit: No limit

“To create a PIN, log into your Western Union Prepaid Visa Card profile and select your prepaid card from the dashboard. You will see a blue box asking you to set a PIN. Select Create PIN and follow the instructions.

To reset your PIN:

• Log into your Western Union Prepaid Visa card account.
• Select the card from the dashboard.
• Go to Security Settings of your card.
• Select Change PIN and follow the instructions.

The Western Union Prepaid Visa Card supports Argentine pesos currency only.

You can check your Prepaid Card activity and available balance online.

To check your transaction activity and available balance, follow these steps:

• Log into the Western Union Prepaid Visa Card account.
• Select the card from dashboard.
• You can now check your balance and transactions.

If you are an Argentine resident, you can use your Prepaid Card anywhere Visa debit cards are accepted outside Argentina for shopping.

Note:
Foreign exchange fees may apply. You cannot reload your card at an agent location outside Argentina.

Western Union may cancel any Prepaid Card if it is not used for a period of 6 months or more, without prior notice. Once the Validity Period has expired, the user may go to an authorized location to request a new Prepaid Card if they wish to do so. The replacement may have a cost, which can be viewed in the “Fee Table” section on our website, or to withdraw the funds that may remain on their Card.

You can freeze your Prepaid Card online by logging into your Western Union profile. Select the card from the dashboard and select Freeze card.

To dispute a transaction, go to our website and access the Dashboard within the Prepaid Card section. Then, start a claim from “More actions / Submit a Claim”.

If your card is lost or stolen, you must freeze it immediately.

• Log in to your Western Union Visa Prepaid Card account.
• Go to your profile and select the lost or stolen card.
• Select Freeze Card below the card image.
• If you recover your card, you can unblock it by following these steps:
• Log in to your Western Union Visa Prepaid Card account.
• Go to your profile and select the lost card.
• Select Unfreeze Card below the card image.

Replacement cards can be requested for cards that have been permanently lost or stolen.

To freeze your card, move the toggle button on, where it says, Freeze card. Once it’s on, you’ll not be able to add money or make any transactions on the card until you move the toggle button to off.