Frequently Asked Questions

You can pick up your transfer from any of our agent locations. You just need to provide the following:

• The tracking number (MTCN)
• Your and your sender’s full name
• The expected amount
• Your government-issued ID
• Sender’s country and state/city/province may be required

To pick up your money transfer, please bring one of the following:

• Your US or international driver’s license
• Your passport
• Your State ID
• Your Resident Alien ID
• Your military ID
• Your Instituto Federal Electoral
• Your Consular Card

To find the nearest Agent location online, visit westernunion.com and click find locations at the top of the page.

You can also find Agent locations using our mobile app by tapping the More menu, then, Find locations.

Depending on the delivery and payment methods you choose, money can be picked up in minutes* or within a few working days. Money Transfer delivery timelines are based on service type:

• Money in Minutes service for pick up at an Agent location– generally delivered within minutes*.
• Next Day service for pick up at an Agent location is generally available the next day*.
• Direct to Bank deposit can take up to 7 business days, but could vary, depending on country.
• Bill Payment may vary depending on the selected speed of delivery or the biller.
• Mobile Money Transfer(transfer to a receiver’s mobile wallet) – generally delivered within minutes*.

To see if a money transfer is available for pickup, click Track transfer.

* Date available will be displayed on receipt for international transfers over $15 USD. Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, special terms applicable to each Service, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, Agent location hours, and differences in time zones (collectively, “Restrictions”).