Frequently Asked Questions

On westernunion.com , follow these steps:

1. Go to westernunion.com.
2. In the center of the page, click Log in.
3. Type username and password. You will be taken to the verification page.
4. Select Resend verification email.
5. Check your email and click Complete registration to be taken back to westernunion.com.

From the mobile app, follow these steps:

1. Tap Log in.
2. Type username and password. You will be taken to the verification page.
3. Tap Resend email.
4. Check your email and type the PIN to complete registration.

On westernunion.com , click Forgot password from the Log In page.

On the mobile app, click Forgot Password and enter your registered email address.

We’ll send you a link, directing you to answer one of the three security questions you set up when creating the account.

If your profile is locked due to several incorrect log in attempts or incorrect answers to security questions, please call Customer Care at 1-877-989-3268.

You can access the following transfer history if you’re already registered with Western Union:

1.Last 5 years of transfers that were started and paid online at westernunion.com.

2.Last 90 days of transfers that were started online and paid at agent locations.

3.To access your money transfer history, simply follow the steps below: Log in to westernunion.com or go to our app.

4.Go to the Menu and select History.

5.Choose the type of transfer to see your transfer history.

• To access older transfer history for both types of transfers, please fill the Transfer History Request Form.

You can set transfer reminders for every week, every other week, and every month. To do so, simply follow these steps: Log in to westernunion.com or go to our app.

1. Start a transfer.
2. On the Review page, select Set a reminder for my next transfer.
3. Choose the frequency and start date.
4. Select Send at the bottom. On the next page, we will confirm if your reminder has been set.

In case you miss setting the reminder on the Review page, you can do so on the Receipt page.
After your reminder is set, we’ll send you reminders via email and push notifications. Clicking on these will take you to the Review page with pre-filled values. You can review the details and complete the transfer. You cannot set more than one reminder for a receiver.

Please follow the steps below to delete scheduled transfer reminders: Log in to westernunion.com or go to our app.

1.Go to Manage reminders under Menu.

2.Click on the Delete icon beside the reminder you want to remove.

3.Confirm the action.