Frequently Asked Questions

Refer a Friend is a referral program to earn rewards for every friend you invite to send money with Western Union, and when they complete a full transaction on the web or the app. For additional information visit https://www.westernunion.com/us/en/refer-a-friend.html

Our new and improved online payment platform can help you easily send money or make a payment to a correctional facility. Visit the Send2CorrectionsSM website at https://www.send2corrections.com/CorrectionsPayWeb/Login

Send payments directly to participating billers in the United States for your mortgage, auto, credit card, insurance, utility, government bills, and more with Western Union’s Bill Payments service. You will need the Biller’s name, account number and amount to complete bill payments on our website or mobile app.

On Westernunion.com, log on to your Western Union profile and follow these steps:

1. At the top of the web page, click Pay bills.
2. Follow the instructions provided in the form.

If you are using the mobile app, follow these steps:

1. Log on to your Western Union profile.
2. Tap Pay Bills.
3. Locate the biller by searching through the options at the top of the screen or tap More and type the company name in the Search field or scroll through the list of billers.
4. Follow the instructions provided.

If you are paying for bills in person, Ask the Agent for the To Send Money Form (TSMF) for Bill Payments service and follow their instructions. You will need:

• Company Name (or Code City)
• Account Number
• Amount

You can track the money transfer as it is processed through Western Union. The payment process can vary based on the biller that you submit your payment to.  We recommend contacting your biller directly to confirm the payment was received.

If you are on westernunion.com go at the top of the web page, click Track a Transfer.

1. Select Pay bills.
2. If you have the MTCN number, enter it in the Tracking number (MTCN) field and choose Track transfer.
3. If you do not have the MTCN number, under Track transfer, choose Don’t know the MTCN?

You’ll need:

1. Sender’s phone number
2. Bill Amount
3. Date of transfer (optional)

If you are using the app, follow these steps

1. Tap More.
2. Tap Track a transfer.
3. Tap I’m the sender and enter the MTCN number in the Tracking number (MTCN) field.
4. Tap Next.

Agent locations are places where you can transfer and receive money or pay a bill in person with Western Union..

Agent locations may be in supermarkets, grocery stores, check cashers, convenience stores, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train and bus stations, and currency exchange offices.

To find the nearest Agent location online, visit westernunion.com and click find locations at the top of the page. You can also find Agent locations using our mobile app by tapping the More menu, then, Find locations.

Try broadening your search (for example, remove the ZIP code to search within the entire town or city) or try another town or city nearby. If that does not help, you can send money using your credit* or debit card on westernunion.com or by calling 1-800-CALL-CASH® (1-800-225-5227