Frequently Asked Questions

Online ID verification is a process we follow to verify our customers’ identity. After you’ve registered your Western Union profile, you can choose to verify your identity through Online ID verification by

• Uploading your valid ID document and your selfie.
• Through Myinfo, or through a prior retail transaction

After your profile is successfully verified, you will be able to start sending money.

1.Fill in the  online registration form and provide us the following information:

• Full name
• Full address in Singapore
• Phone number
• Email address
• Country of birth
• Date of birth
• Government-issued national ID card details
• Gender
• Occupation
• Nationality

2.Online ID verification

Enter the following details:

• The issue date, expiration date (if applicable), and the issue country of your government-issued national ID card. If you’ve sent money at a Western Union location before, please provide the same ID used most recently, to get verified quickly.
• For Myinfo, follow the instructions on the screen

• Make sure your ID is not expired.

• Wait for a few seconds to verify your ID details.

If you are uploading an ID, follow the below instructions

• Take a picture of the front and back of your government-issued ID.
• Take your selfie using your smartphone’s camera or a webcam within the margins shown on the screen and keep your face still to get a clear image. (Follow the onscreen instructions.)
• After uploading the ID document and your selfie, wait for a few seconds for the system to perform the necessary checks.

The following documents are accepted for Singapore.

• Driving license
• National ID
• Passport
• Residence permit
• Work permit

It may take up to 24 hours to verify your profile information. Please contact Customer Care if you face any issues issue getting your profile verified.

Your online ID verification may be rejected due to any of the following reasons:

• Your selfie is not clear or is blurred.
• The information in your documents does not match the information you entered to create your profile.
• Your ID is not valid.

You can get verified through physical verification at our agent locations.

To ensure a successful online ID verification, it is important that you submit a clear photo of yourself for verification. You must also submit a clear photo of your valid ID.

Here are some tips to capture a clear selfie:

• Do not wear a cap, hat, glasses, or a scarf that may cover your face.
• Pick a spot where light will fall on your face and not behind you. Otherwise, the image may appear dark.
• Follow the instructions on screen while taking the selfie
• Make sure your whole face is visible within the margins shown on the screen.
• For best results, follow the onscreen instructions while taking your selfie.

This may be due to a technical error. Please log out from your profile and log in again to retry scanning your ID and taking your selfie.

After your profile is verified, you can send up to 5000 SGD per transfer.